Frequently Asked Questions

Comfy Grounding specializes in premium grounding products designed to help you reconnect with the Earth's natural energy, promoting better sleep, improved health, and overall well-being. Our collection includes grounding bed sheets and accessories crafted with advanced technology to bring the benefits of earthing to your home.

2. How does grounding work, and what are its benefits?

Grounding, also known as earthing, connects your body to the Earth’s electrons through direct skin contact with the ground or conductive products like grounding sheets. Research suggests grounding can improve sleep, reduce inflammation, relieve chronic pain, and enhance overall health.

3. How do I use Comfy Grounding's products?

Using our grounding sheets is simple! Lay the sheet on your bed and ensure it touches your skin while sleeping. Connect the grounding cord to the sheet and plug it into a grounded wall outlet or attach it to an outdoor grounding rod. Enjoy the benefits of grounding as you rest.

4. Are your products safe to use?

Absolutely. Our products are made with durable, non-toxic materials and adhere to international safety standards. The grounding cords feature built-in resistors for a safe and secure grounding experience.

5. How do I know if my order has been processed?

Once your order is placed, you’ll receive a confirmation email with purchase details. When your order ships, a follow-up email with tracking information will be sent. If you don’t see these emails, check your spam folder or contact us at support@comfygrounding.com.

6. How long will it take to receive my order?

Orders typically arrive within 3-13 business days, depending on your location and unforeseen delays (e.g., holidays). Once shipped, you’ll receive tracking information to monitor your delivery.

7. Do you ship internationally?

Yes, we currently ship to the United States, United Kingdom, Australia, and Canada.

8. What is your return and refund policy?

We offer a 30-day money-back guarantee on all products. If you’re not satisfied, return the item within 30 days of purchase for a full refund or exchange. Customers are responsible for return shipping costs. Visit our Return Policy page for more details.

9. How do I return or exchange a product?

To start a return or exchange, contact us at support@comfygrounding.com with your order number and reason for return. Once approved, we’ll provide shipping instructions. Refunds are processed after the product is received and inspected.

10. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, and PayPal. All payments are processed securely using encrypted payment gateways.

11. Can I track my order?

Yes! After your order ships, you’ll receive an email with a tracking number to monitor your shipment through our website or the courier’s tracking system.

12. What if my order is lost or damaged during shipping?

If your order is lost or damaged, contact our customer service team immediately at support@comfygrounding.com, and we’ll assist in resolving the issue.

13. Can I use discount codes on my order?

Yes, discount codes can be applied at checkout during special promotions. Only one code can be used per order, and some products may be excluded from promotions.

14. How do I know if a product is in stock?

Product availability is displayed on each product page. For out-of-stock items, you can sign up to be notified when they’re back in stock.

15. What if I need further help or have more questions?

Feel free to reach out to us at support@comfygrounding.com. Our team is available Monday through Friday and aims to respond within 24 hours.

16. Do you offer bulk or wholesale orders?

Yes, we accommodate bulk and wholesale orders. Please contact us at sales@comfygrounding.com to discuss your needs and get more information.

17. How do I ensure my product is properly grounded?

To ensure proper grounding, plug the cord into a grounded outlet or use a grounding rod. Detailed instructions are included with each product to help you set it up correctly.